Our trusted destination for high-quality products. Whether you're looking for the latest trends or reliable essentials, we offer a wide range of premium products to suit your needs. Experience top-notch quality, style, and convenience with NEAXTLY. Browse smart, browse with us!

Email: info@neaxtly.com

Contact Form: Click here

If you have any questions or need assistance, our customer service team is here to help!

You can reach us through the following methods:

• Email: info@neaxtly.com
• Phone: +447737368478
• Address: St Andrews House, St Andrew's St, Leeds LS3 1LF, United Kingdom

Our customer service team is available: Monday to Friday between 9:00 am to 5:00 pm. We aim to respond to your inquiry within 24 hours.

Absolutely! Once your order has been shipped, you will receive a tracking number via email. With this number, you can track your package on our website or on the carrier's website.

• Processing Time: Orders are processed within 1-2 business days (Monday to Friday).
• Transit Time: Once shipped, delivery typically takes between 5-7 business days.

Please note that delivery times are estimates and can vary depending on factors like weather conditions or transportation delays.

At NEAXTLY, we want you to be fully satisfied with your order. Here's how our return policy works:

Return Window:

You have 30 days from the date of receiving your order to return the item(s) for a refund or exchange, as long as the items are unused, undamaged, and in their original packaging.

Conditions for Returns:

• Change of Mind: If you change your mind, you can return the product within 30 days, provided it is unused, undamaged, and in the original packaging.
• Defective or Damaged Goods: If your product is defective or damaged, please contact us immediately for a replacement or refund. We will cover the return shipping costs for defective items.

How to Return an Item:

1. Contact our customer service at info@neaxtly.com with your order number and the reason for the return.
2. Once approved, we will send you a return authorization and, if applicable, a prepaid return shipping label.
3. Pack the item securely in its original packaging, along with the return authorization form, and ship it back to us.

Return Costs:

• Defective Items: No cost to the customer. We cover the return shipping for defective, damaged, or incorrect items.
• Customer Remorse: If you simply change your mind or bought the wrong item, you will be responsible for the return shipping costs.

Refund Processing:

Once we receive the returned product, we will inspect it and process your refund within 30 days. Refunds will be issued to the original payment method used at the time of buying.

Exceptions:

• Personalized or Custom Items: These cannot be returned unless defective or damaged.
• Hygiene Products: Cannot be returned unless unopened and unused.