FAQ

Frequently Asked Questions (FAQ)

We’re so glad you’re reaching out to us! If you have a question about your package, we’ve gathered the most frequently asked questions below. If you can’t find the answer, feel free to contact us anytime.

1. Where is my package?

After placing your order, it usually takes 1-2 business days to process your order. Once shipped, you can expect delivery within 5-7 business days. If more than 7 business days have passed, please contact our customer service.

2. Where can I find my tracking number?

Once your order has been shipped, you will receive an email with your tracking number. If you don’t see it in your inbox, be sure to check your spam folder. Please note, it may take some time for the tracking link to become active.

3. How can I track my order?

You can track your order by using the tracking number provided in the email. Simply enter the tracking number on our tracking page to view your order's status.

4. I am not satisfied with my package. What should I do?

If you're not satisfied with your package, you can visit our Returns & Refunds page for instructions on how to return the product.

5. Where do the goods come from?

Our main warehouse is located in the United States. Depending on stock availability, we may also ship from other locations to ensure your order reaches you as quickly as possible.

6. How long do returns take to process?

Once we receive your return, we will process it within 30 days. Refunds will be credited to your original payment method.

7. Can I return a personalized item?

Unfortunately, personalized items cannot be returned. However, if the product is defective or damaged, please contact us, and we will resolve the issue promptly.

Contact Us:

If you cannot find the answer to your question, don’t hesitate to contact us at:

Customer Service Hours:

  • Monday to Friday between 9:00 am to 5:00 pm.